![]() But to summarise, there’s the client care perspective and the financial one. We’ve covered how important it is to keep in touch with your clients in previous articles, such as Beginner’s Guide to SMS Marketing for Your Clinic and 12 Benefits of SMS Appointment Reminders + Templates. Right, so if SMS messages are potentially an excellent way to open the lines of communication, what does this mean for your practice? The Importance of Keeping in Touch with Clients SMS response times are around 90 seconds, compared with 90 minutes for emails. ![]() 79% of clients check their phones within 15 minutes of waking up.Clients are more likely to open a text message than any other mobile communication.One of the opportunities that often gets overlooked is the humble SMS message. But what about client connection, those soft skills that make it easier to offer clients a good experience? It’s clear that practice management software offers some pretty big wins on the admin side, such as invoicing, appointment scheduling and confirmations, and client notes. ![]() Let’s face it: everyone’s looking for ways to streamline admin tasks and make changes that will improve the client experience (without overloading their teams). Whether you’re actively trying to grow your client base (while retaining your current clients) or working on initiatives to build stronger relationships with an established client base, this article is for you.
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